Refund & Cancellation Policy

Order Cancellation

Customers should contact us as soon as possible if they want to cancel an order. Cancellation may be accepted before preparation of the order begins. Once preparation has started, cancellation may not be possible because cakes and food items are prepared fresh.

Refunds for Online Payments

If an eligible prepaid order is cancelled and a refund is approved, the refund will be initiated to the original payment method used for the transaction. The time taken for the amount to appear depends on the payment gateway, bank, or card issuer.

Wrong, Damaged or Missing Item

If you receive a wrong, damaged, or missing item, please contact us promptly after delivery with your order details. We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Non-Returnable Food Items

Because cakes, pastries, and prepared food are perishable items, returns are generally not accepted for change of mind after delivery. Any quality or order issue should be reported promptly so that we can investigate and resolve it.

Contact for Refund/Cancellation

📞 9064158842   •   💬 WhatsApp